Delivery & Returns

Last updated: 4 November 2026

For help with delivery, cancellations or returns, email [email protected] and include your order number where available.

Delivery destinations

We deliver to the United Kingdom, the Republic of Ireland and the EU destinations available at checkout.

If your destination is not available, contact us before ordering.

Delivery charges

Available delivery options and charges are shown at checkout before you pay.

Postage is charged per book. Each book is sent in its own parcel, so multiple-book orders may arrive separately.

Where tracked and untracked services are available, you can select your preferred option at checkout.

Dispatch and delivery

We aim to dispatch orders promptly after payment and completion of any requested personalisation.

Any specific dispatch or delivery timeframe advertised for your purchase forms part of your order. Unless a different timeframe has been agreed, we will deliver within 30 days of accepting your order.

Delivery estimates are not guaranteed dates unless expressly agreed.

If we become aware of a delay affecting your order, we will contact you.

Incorrect addresses, delays and missing parcels

Check your delivery address before paying. Contact us promptly if you notice a mistake so we can try to correct it before dispatch.

If a parcel is delayed, missing or damaged, contact us. We will investigate with the delivery provider and arrange an appropriate resolution.

We remain responsible for your order until it is received by you or someone you have nominated to receive it.

Changing your mind

For books that have not been personalised to your instructions, you can cancel without giving a reason.

Tell us you wish to cancel within 14 days after the day you receive the book. If one order arrives in separate parcels, this period ends 14 days after the day you receive the final book.

Email [email protected] with a clear cancellation request and enough information to identify your order.

You then have a further 14 days to send the book back.

You pay the direct return postage cost for a change-of-mind return.

Returning a book

Contact [email protected] for return instructions and the return address. Contacting us is not a requirement to obtain approval for a valid statutory cancellation.

Package the book securely and include your name and order number, or another way for us to identify the purchase. Keep proof of posting.

You may inspect the book as you would in a shop. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

When you cancel your whole book order, we refund the book price and the cost of our least expensive standard delivery option.

If you chose a more expensive delivery service, the additional delivery cost is not refundable for a change-of-mind cancellation.

We refund without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds use your original payment method unless you expressly agree otherwise. We do not charge a refund administration fee.

Personalised books

Books with a name or dedication added specifically at your request are personalised and are normally excluded from the statutory change-of-mind cancellation right.

Contact us immediately if you need to change or cancel a personalisation request. We will help where possible, but cannot guarantee changes once the inscription has been written.

Your rights remain unaffected if a personalised book is faulty, damaged, not as described or personalised incorrectly by us.

A standard author signature alone does not automatically exclude a book from the ordinary cancellation rules.

Faulty, damaged or incorrect books

Contact [email protected] if your book arrives damaged, is faulty, is the wrong item or contains a personalisation error made by us.

Provide your order details and describe the problem. Photographs can help us investigate, but are not a condition of your statutory rights.

If goods are faulty or not as described, you normally have a short-term right to reject them for a full refund within 30 days of delivery.

Further rights, including repair or replacement and, where applicable, a price reduction or refund, may continue after that period.

We cover reasonable return costs where the problem is our responsibility.

Event bookings

Event bookings do not require postal delivery. Confirmations and joining information are sent by email.

Event cancellations, transfers and refunds are covered by our Terms & Conditions.

Optional cancellation form

You may use the following wording to cancel an eligible book purchase, but any clear cancellation statement is sufficient.

To: Patricia O’Rourke, [email protected]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:

Order number, if known:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if submitted on paper:

Date:

Delete whichever wording does not apply.

Your legal rights

This policy does not limit your statutory consumer rights.

For questions or complaints, email [email protected].